Compendium – Ocean Resort
Welcome to Ocean Resort
Welcome to Gold Coast Luxury Resorts apartment in the Ocean Resort, Surfers Paradise. It’s time to relax, unwind and enjoy your stay with us here on the beautiful Gold Coast. This resort offers beach-front world-class luxury with striking uninterrupted ocean views. Right in the heart of Surfers Paradise, there is plenty to see and do right at your doorstep.
Should you have any questions regarding this property, please call us on (07) 5570 1122 within office hours or for EMERGENCIES after hours on (07) 5588 5150
Office Hours & Contact
Our office hours are
Monday to Friday 9am to 5pm
Saturday, Sunday & Public Holidays 11:30am to 3:30pm
Ways to Contact us
Phone: 07 5570 1122
email: [email protected]
GCLR Guest Portal: https://guests.gcrp.com.au/
Facebook: goldcoastluxuryresorts
Instagram: goldcoastaccomm
Ocean Resort Facilities
All resort facilities are located on Level 33 and are available between 5am to 10pm
- Indoor Resort Pool
- Gymnasium
- Sauna Room
- Spa
- Rubbish chutes are located on each level, near the elevators
Please note that GCLR do not own or manage the facilities at the building. All Common areas like hallways, rubbish areas, outdoor areas etc, including facility outages, pool temperatures, maintenance and cleaning are all handled by the onsite managers. GCLR have no control over these matters.
Your Apartment
Apartment Supplies – Complimentary starter pack including detergent, soap, toilet paper, garbage bags & laundry powder. There are supermarkets and convenience stores all within a minute walk of your apartment if you would like any additional supplies!
Housekeeping – This apartment has been cleaned prior to your arrival and will be cleaned upon your departure. If you require a mid-stay clean, please contact our office with 24hrs notice. Please note charges apply.
Beach Towels – Gold Coast Luxury Resorts have beach towels available to purchase from our office at $15 per towel or 4 for $50.
Dishwasher – This apartment features a dishwasher for your convenience. Please be sure to read the manual if you are unsure. Online manuals are also very useful.
No Smoking or Vaping – There is a strict ‘No Smoking/Vaping Policy’ in place in all Gold Coast Luxury Resorts apartments. Any evidence of smoking/vaping in the apartment will result in extra cleaning charges, as per your lease agreement.
Keys – Please notify us immediately if your keys become lost or stolen, please note key replacement charges will apply. In the event of a lockout please contact us on our office line during office hours, or our emergency line after office hours. Please note fees will apply for after-hours lockouts.
Security – For your safety please ensure that all doors including those to the balcony are locked upon leaving your apartment.
Check out Procedures
Due to our high occupancies and strict cleaning schedule check out time is strictly 10:00am
On your departure please ensure all dishes are washed, dried and put away. All rubbish is to be removed from the property, including any left over food or drinks from the cupboard and fridge.
Rubbish chutes are found on every level.
Turn off all lights and air conditioning before vacating.
Leave both sets of keys on the kitchen bench and close the door behind you. If you have a car in the basement, please remove your car first. It is imperative that you do NOT use the key drop boxes at the property. These drop boxes do not belong to GCLR and we cannot gain access to them.
Please note – you can get to the lobby without your key/fobs.
Troubleshooting Tips
Air Conditioning
Below is an example of the air conditioning control panel that is in our Ocean Apartments, normally located in both bedrooms as well as the living area. Click here for the manual.
Note: Please do not put the temperature below 21 degrees as the unit will freeze up and will stop working
Note: Please ensure all balcony doors and windows are closed when the system is on as the air conditioner will not function correct if there are any doors or windows open.
TV is displaying the message ‘Weak or No Signal’
Please check that the source is selected correctly to watch ‘free-to-air TV’ or ‘Digital TV’
If the signal is weak, please check that the TV antenna cable at the back of the tv is plugged in securely. If any issues continue, contact our office on 07 5570 1122.
Loss of Power
The most common reason for a loss of power is a circuit breaker has tripped. This may be caused by a faulty appliance, too many items drawing electricity, or a power surge. If you have lost power to some or all of your apartment the circuit breakers are located above the fridge. Check for any switches that are in the off position and turn back on.
If the power trips again, please unplug any items that may have tripped the power and try again.
If it continues please report to maintenance, see below
Reporting Maintenance
Should any maintenance issues arise during your stay please contact us as soon as possible so we can rectify it for you. To report maintenance you can email [email protected], call 07 5570 1122, or use our guest portal and send us a message. To use the guest portal you will need your booking ID.
Surfers Paradise Attractions
Infinity Attraction (07) 5526 8935
Challenge your senses and ignite your imagination. A fun, unique and mind blowing journey into spectacular, futuristic maze-like worlds of wonder. It’s a dreamlike, interactive fun house of the future!
Skypoint (07) 5582 2700
SkyPoint Observation Deck is a must-see for all Gold Coast visitors. With unrivalled 360 degree views from the coast to the hinterland, mini-theatrette and informative feature zones and displays that provide all the information you need to plan your holiday hit list.
IFLY Indoor Skydiving (07) 5655 2400
IFLY is not just a thrill ride, but is the latest thing in action sports. Simply lean forward inside their glass tunnel into a column of air and float effortlessly into flight guided by their fully qualified instructors. Indoor Skydiving is safe for kids, challenging for adults, exciting for teens and realistic for skydivers.
Ripley’s Believe It Or Not! (07) 5592 0040
Your self-guided adventure is sure to astonish as you come face to face with remarkable relics and rare treasures from around the World.
Beachfront Markets (07) 5584 3700
Every Wednesday, Friday and Sunday night treasure hunters, bargain spotters and after-dinner walkers make their way to the Surfers Paradise beachfront markets to wander along the coastal stretch of more than 120 market stalls, while live entertainers set a casual mood in their performance.
Groceries & Shopping
If you are in need of supplies for your stay, Coles is conveniently located only a short 7 minute walk from The Ocean Resort, inside Chevron Renaissance Shopping Centre.
Click here for directions.
Weekdays from 6am-10pm
Weekends from 7am-9pm
Or if you prefer Woolworths, it’s only an extra 100m in the Circle on Cavill retail precinct.
Click here for directions.
Weekdays from 7am-9pm
Weekends from 7am-9pm
Pacific Fair Shopping Centre – Hooker Blvd, Broadbeach Waters
Click here for directions
Pacific Fair is the Gold Coast’s unmissable shopping and dining destination offering an expansive collection of luxury, iconic global brands and leading Australian retailers. Dine ’til late with over 20 casual and upmarket restaurants in The Resort, The Patio and The Boulevard, all set amongst tropical landscapes and a unique outdoor ambience.
Theme Parks
Dream World
Australia’s largest theme park featuring 8 big thrill rides, an Australian wildlife centre, and it’s adjoining water park White Water World. Book online at https://www.dreamworld.com.au/ to save on gate prices. PH – (07) 5588 1111
Approximately a 30 minute car drive from Ocean.
Warner Bros. Movie World
An all-time favourite, composed of movie-themed roller coasters, simulators, slow river rides, and live entertainment shows. Visit Wet’n’Wild, Gold Coast’s biggest waterpark just down the road. Book online at https://movieworld.com.au/. PH – 13 33 86
Approximately a 30 minute drive from Ocean.
Sea World
Enjoy ocean and marine life at SeaWorld, a theme park, oceanarium and preservatory marine mammal park all rolled into one. Book online at www.seaworld.com.au. PH – 13 33 86
Approximately a 15 minute drive from Ocean.
Local Services
Doctor / Medical Centre
Chevron Renaissance Medical Centre // 45 Elkhorn Avenue Phone: 07 5561 0340
Paradise City Medical Centre // 2/3046 Surfers Paradise Boulevard Phone: 07 5539 8200
Chemist
Surfers Paradise Chempro Chemist
36/3221 Surfers Paradise Boulevard (24 hours)
Phone: 07 5592 1321
Circle On Cavill Chempro Chemist
33/3184 Surfers Paradise Boulevard
Phone: 07 5538 0672
Gold Coast Hospitals
Gold Coast University Hospital (24 Hours)
1 Hospital Boulevard, Southport
Phone: 1300 744 284
Robina Hospital
2 Bayberry Lane, Robina (24 hours)
Phone: 07 5668 6000
Local Police
Surfers Paradise Police Station
23 Orchid Avenue, Surfers Paradise
Phone: 07 5657 6888
Non-emergency 131 444
For all Fire, Ambulance or Police emergencies please dial 000