Terms and Conditions

Privacy Policy – Terms & Conditions

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and the World Wide Web by Gold Coast Rental Properties. The www.gcrp.com.au & www.goldcoastluxuryresorts.com.au website is a comprehensive listing of detailed property particulars, and therefore, we want to help you find what you want as quickly and smoothly as possible.

The Data Protection Act protects individuals from improper use of information held about them. Gold Coast Rental Properties complies with the Data Protection Act when obtaining, processing and holding customer information. All your personal information will be treated as private and confidential, even when you are no longer a customer and information will only be held for the purposes for which it has been given or which we have told you about. We will ensure that it is accurate and up to date, that we do not keep it for longer than necessary and that appropriate measures are in place to protect the information from any unauthorised use.

Personal information will not be passed to any third parties without your permission, unless we are required to do so, for example, when we are legally compelled to, where you consent, where there is a duty to the public to disclose or where our interests require disclosure. Information collected

We collect personal information from visitors to this web site through the use of online forms.

Use of Personal Information

When you complete one of our online forms the details will be sent to the Branch concerned. The information will be used to provide you with further information on the property or service required. Your details may be entered into our database which will allow us to look for other properties/information/newsletter suitable to your search criteria. We will email or post such information details to you.

Email

The most secure method of e-mailing the Gold Coast Rental Properties is to use the contact or feedback forms on our website. Emails sent in other ways will be ‘insecure’ and the amount of confidential information you include should be kept to a minimum. When we reply to an ‘insecure’ e-mail we will maintain confidentiality concerning your personal information. We will ensure that your email address is not given to unauthorized third parties.

Hyperlinks

Gold Coast Rental Properties contains links to third party Web sites and resources on the internet. Gold Coast Rental Properties provides links to these other Web sites only as a convenience. This privacy policy only covers the Gold Coast Rental Properties Website their links within this site to other websites are not covered by this policy, so we urge you to be careful when you enter any personal information online. Gold Coast Rental Properties accepts no responsibility or liability for these sites.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your Consent

By using our Web site you consent to the collection and use of your information as detailed above by Gold Coast Rental Properties. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Terms & Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Gold Coast Rental Properties are accepted **

How to Book Quotes & Reservations

Bookings can be made over the internet at www.goldcoastluxuryresorts.com.au or by calling our booking line on 1300 55 7368 (Australian callers) or + 61 7 5570 1122(International callers).

Reservations are subject to availability and actual pricing at the time of booking.

Verbal quotes are valid for 24 hours only. Any verbal quote given is only an estimate of the price, which will be subject to written advice on confirmation of the reservation from your booking agent.

Bookings made via Gold Coast Luxury Resorts are not confirmed until a deposit has been charged \ & or received & confirmed in writing by GCLR.

Deposit

A non-refundable deposit must be received immediately to confirm the booking. Payment of this deposit will indicate acceptance of these booking conditions.

Final Payment

Full payment must be received at least 31 days prior to check-in. For bookings made inside 31 days prior to check-in full payment is required at time of booking. A 2% credit card surcharge will apply to Visa, Master card and 4% to American Express credit card payments.

If deposit or final payment is not received by the due date, GCRP reserve the right to cancel the booking, keep the initial deposit & seek the balance plus costs associated with debt collection.

Confirmations are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.

Credit Card Payments

A 2% credit card convenience fee will apply to visa, Master card and 4% for American Express credit card payments. Credit card must be present when checking in or please phone us for alternative arrangements. All credit card surcharges are non refundable. 

Payment Options

Payments accepted include credit cards (Visa, MasterCard, AMEX), AUD personal and telegraphic transfer (allow 7 days transaction time). Prices quoted are in AUD and all payments must be made in AUD.

Cancellations

Due to our Discounted pricing all deposits are none refundable and 100% of the accommodation cost is due if cancelled within 31 days prior to arrival. Written instructions are required to cancel your accommodation.

Reservation Changes

Any changes to dates or length of stay is to our discretion only, its dependent on many factors such time of year, booking agent fees, notice given, chances of space being resold. Any agreed changes must be in writing and administration charges will apply.

Transferability

Reservations & accommodation bookings may not be transferred or sold to another person or entity.

Rates

Rates are effective from 1 January 2012 and may be changed at anytime. Prices listed are in Australian Dollars and are inclusive of GST where applicable.

Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until a deposit is received.

Cleaning and Servicing

All our apartments are cleaned prior to and after your stay. Each apartment includes linen and towels for the standard bedding. Sofa bed linen and extra persons are charged on a per night basis (minimum nights apply) and will be listed on your booking if included. All apartments come with a supply starter pack. Supermarkets and convenience stores are located close by for top ups. Daily servicing can be arranged at an additional cost.

Check-In/Check-Out

Standard check-in is 2pm for Standard Apartments & 3pm for Luxury apartments and Holiday Homes, standard check-out is 10am.

For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.

For arrival outside our standard reception closing time of 5pm, please advise of arrival details at time of booking so that we can arrange to forward to you a copy of our after-hours check in procedure. Note: Charges apply for after-hours check-ins. Public Holidays & Christmas day are also considered after hours.

Late check out after 10am will incur the following additional charges applied to your account:

10am to 1pm – $100.00

After 1pm – the full daily rate applies

Security Deposits, Credit Card Pre-Authorisations and Photo ID Required on Check-In

All guests are required to provide a guest details and credit card form prior to arrival where a credit card is not available a cash deposit will be required. This will incur a 3% cash handling fee. In addition, an acceptable form of photographic identification will need to be produced at the GCRP office prior to check-in. All guests staying in a holiday home, villa, sub penthouse or penthouse will also be required to sign off on the house rules.

A credit card authorisation (pre-auth) or imprint will be required at time of check in and may be used to cover incidental items such as (but not limited to): Function fees, consumables, breakages or damage incurred during your stay. Extra Cleaning Charges. Visa or Mastercard is only cards accepted for pre-auth.

Current pre-auth amounts for security bond is in the amount of $250.00 for standard apartments, $500.00 for 3 bedroom apartments, $1000.00 for sub penthouses and $2000.00 for penthouses, villas and holiday homes.

The pre-authorised amount is set aside by the credit card company for a period of up to 21-days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a merchant process and cannot be changed.

Where a credit card is not available a cash deposit will be required.  (a cash handling fee of 3% is payable for all cash payments)

Permitted Use

The Property is a residential premises with the Gold Coast Community. The Property is strictly for Residential use. The number of occupants allowed are as per approved on the guest registration forms and as advertised. The use of the property for functions, parties or other like gatherings are STRICTLY PROHIBITED. Use of the property for such events or other than as a residential premises will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including a unauthorised function/extra cleaning fee of $4,000) being charged to the guests credit card, if insufficient funds are available, the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs. Guest are required to keep noise to an acceptable level and all properties have a 10pm noise curfew, failing to comply with this will result in police being called, cancellation of the reservation, removal from the property and loss of bond & all tariffs.

No animal or birds are allowed to be brought to or kept in the property. Any cleaning or pest treatments costs incurred as a result of an animal or bird being brought to or kept in the property will be charged to the guests including any accommodation nights needed to rectify.

Guest Responsibility

The guest shall inform Gold Coast Rental Properties of any condition that may cause damage to the property. If the property is damaged due to accidental, negligence or wilful act of the guest or the guests invitees the property will be repaired by Gold Coast Rental Properties at the cost of the guest.

Upon the expiration of the holiday agreement the tenant shall redeliver the property amenities, furniture, appliances and any other applicable aspects of the property, in as good condition as at the commencement of the agreement.

The Guest and the Guest’s invitees must respect and preserve the residential amenity of the property, maintain security of the property, abide by any noise abatement order issued by Gold Coast Rental Properties, the security company, police or any other regulatory authority refrain from engaging in any drunken, obscene or anti-social behaviour.

All occupants of the premises must adhere to and encourage guests to keep noise to a reasonable level at all times particularly between 10pm and 8 am.

Noise Complaints

Noise curfew: Noise must be reduced to a minimum after 10pm. You must also come indoors after 10pm to socialise. Any reported noise after 10pm will lead to Security attending the property and immediate eviction and/or loss of bond & tariffs. If Security or any other regulatory authority is called to the property a fee of $250 will be taken from your bond. Any reported noise during day time hours will lead to a first & final warning & $500 will be taken from your bond for each visit from our staff, security or police.

House Rules

No Parties or Mass Gatherings: Our rates do not allow or permit the use of the property for parties or mass gatherings. Security Deposit for Holiday Homes, Villas, Sub Penthouses, Penthouses & Apartments. All guests will be required to provide a an acceptable form of Photographic ID & credit card in their name, pay a $2000 bond for (Homes, Villas, Sub Penthouses & Penthouses) and $500.00 bond for all other apartments and sign off on the house rules prior to obtaining the keys to the property. The Property is a residential premises within the Gold Coast Community. The Property is strictly for Residential use. The number of occupants allowed are as per approved on the guest registration forms and as advertised. The use of the property for functions, parties or other like gatherings are STRICTLY PROHIBITED. Use of the property for such events or other than as a residential premises will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including a function/extra cleaning fee of $4,000) being charged to the guests credit card, if insufficient funds are available, the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs. Guest are required to keep noise to an acceptable level and all properties have a 10pm noise curfew, failing to comply with this will result in police being called, cancellation of the reservation, removal from the property and loss of bond & all tariffs.

No extra guests permitted: No extra guests are permitted to reside or stay at the property without consent from Gold Coast Rental Properties. If permitted extra charges will apply.

Shoes off: shoes off property please ensure shoes are removed upon entry.

Parking: Parking is permitted in the garage and in the street (do not park on grass areas council patrols and issues fines) Please park your vehicles the correct way and clear of driveways.

Penalties: The body corporate / Council / Owners / Gold Coast Rental Properties take breaches of the above house rules and other issues involving common sense seriously. Please remember while you are on holidays neighbours live here every day please respect their homes. We have and will evict guests and charge the penalty if these house rules are broken.

Room Allocation

In the unlikely event of a situation whereby GCRP cannot provide accommodation as previously confirmed, for whatever reason, The GCRP will undertake to relocate clients into an alternative GCRP apartment of equal or better quality if available or refund the total amount paid.

Extra Person Charges and Extra Bedding

Additional charges will apply if extra beds or linen (including rollways or sofa beds) are required. Prices for any other combination of children and adults should be obtained from your travel consultant. Please ensure this extra bedding is listed on your confirmation. Extra bedding is only provided if listed on your confirmation.

Accommodation

Whilst care is taken to ensure that the description of facilities and services of the apartments are accurate, these are continually being changed, upgraded, and on occasion taken out of service or are simply waiting for repair. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with their travel consultant at time of booking. GCRP cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.

Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

We may cancel a guest booking if an owner withdraws the property from our holiday pool, a property becomes damaged or uninhabitable, property becomes a mortgage in possession, a natural disaster occurs. Our policy is to give a guest at least 60 days notice (if possible) if we need to cancel a booking. We will offer you alternative accommodation (if we have something available) The difference in accommodation cost will be charged or refunded. You may decide to take the alternative accommodation or accept a refund.

Key Collection & After Hours Arrival

Key Collection is available from our centrally located office. Our office is opened 9am to 5pm Monday to Friday; Staff are on call between the hours of 11:30am and 3:30pm Saturday and Public Holidays. All Sunday check ins are considered after hours. 

All other hours are considered after hours. Check ins after hours require check in documentation to be signed and returned to Gold Coast Rental Properties by close of business two business days prior to arrival. The guest must provide a photocopy of the front and back of their photo identification, credit card used for booking payments & credit card for the security bond. After successful return of all paper work Gold Coast Rental Properties will contact the guest with instructions for a safe and easy key collection.

After hours fees are payable for key collection if the guest fails to return these requested documents by the cut off time.
Charges start from $50 from 5pm (3:30pm Sat/Sun & Public Holidays) to 9pm and $100 thereafter.

Extras and configuration errors that are reported after hours cannot be rectified to the following day business day.

Please also note that Gold Coast Rental Properties is closed on Christmas Day, no bookings that require checking in on 25th December will be accepted.

Body Corporate By-Laws & House Rules

All guests and guests visitors must acknowledge and follow all body corporate by-laws & house rules. Some by-laws breaches result in fines from the body corporate which will be passed onto the guest.

Smoke Alarms

Some of our accommodation is equipped with back to base smoke alarms, accidental setting off of these smoke alarms that results in the fire brigade attending, if the fire brigade attend a false alarm this will result in a fine from the fire department, these fines are expensive and passed onto the guest.

Special Requests

Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps & Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this brochure have been supplied by tourism authorities, including Tourism Queensland.

Travel Insurance

We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Not Included In Price of Holiday

Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.

Meals and transport are not included in the rates, please visit the website for more information.

Booking Arrangements

The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Travel Documents

Travel documents will be available to view and print off the website or will be forwarded by post or email when full payment is received.

Under 18s

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Package Prices and Per Night Prices

Per night prices are to be used as an indicator only and not as an extra night rate.

Damage, Missing Items or Keys

Any damage to room or lost keys must be reported ASAP to ensure we have adequate time prior to next guest to fix or replace. All costs including after hours costs, room down time, express postage and $55ph administration fee is charged for all damage or lost keys. A minimum admin fee of $55 applies to all damage & lost keys. Admin charges are for accessing damage, reporting, obtaining quotes, liaising with guest, taking payment, checking on completed, paying third parties etc.

Debts Owed and Debt Collecting Policy

Any debt’s that arise from your accommodation, none payment of accommodation, credit card charge backs, damage, body corporate fines, function fee’s, damage, missing keys or items etc will be passed onto a debt collection company if not repaid within 48 hours. All costs associated with chasing the debt, including the debt collection fees and court costs will be added to the debt.

Governing Law

The law of Queensland governs your use and occupation of the property during your reservation. You agree to submit to the exclusive jurisdiction of the courts of Queensland.

Responsibility

GCRP both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilizing the travel services provided by GCRP, you agree that:

GCRP shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. GCRP will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.

Every effort is made to ensure that information displayed on this website is correct. Information and rates and GCRP websites are subject to change without notice.

Price Guarantee

GCLR offers the following "Price Guarantee". If you have booked your accommodation through GCLR and then show us that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website within 7 days from the day you booked, we will either match that rate or beat it.

Submitting a Claim

Please email us the following information:

  • Your Booking ID.
  • The address of the website where you found the better rate.
  • Screen shoot of the better rate

PLEASE NOTE: You don't need to make a booking on the competitor website, just show us the comparison

Terms and Conditions

  1. Our "Price Guarantee" applies to confirmedbookings only. You must provide us with your Booking ID in order to make a claim.
  2. The following conditions must apply:
  • Same hotel
  • Same period of stay
  • Same Room/Bed type
  • Same Advance purchase requirements, prepayment and deposit requirements (if any)
  • Same Cancellation and Amendment policies
  • The room must be available for instant confirmation at the time our agents check availability
  • Claim must be made within 7 days of your booking with us

     3. The "Best Price Guarantee" does notapply to unpublished rates, such as:

  • Private rates
  • Packaged or promotional rates
  • Accommodation sold as part of a travel package
  • Rates that are not available to the general public, which include: 
  1. Corporate discount rates
  2. Group or meeting rates
  3. Any rates requiring membership, (i.e. AAA or AARP rates)
  4. Loyalty programs
  5. Any organization with rates intended for a specific group of individuals and are not meant for the general public

     4. GCLR has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same hotel, room                type, dates, and that it meets all Terms, Conditions, and Claims processing requirements.

     5. Our "Price Guarantee" cannot be combined with other offers or promotions.

     6. GCLR reserves the right to amend, revise, supplement, suspend or discontinue the "Price Guarantee" at any time.

Any questions regarding claims should be directed to our reservations team.

GCRP only accepts instructions on the above terms

2 May 2017
TIPS FOR THE ULTIMATE GOLD COAST MAY STAY-CATION

TIPS FOR THE ULTIMATE GOLD COAST MAY STAY-CATION

20 Apr 2017
5 Hacks to travel to the Gold Coast in 2017 & save big!

5 Hacks to travel to the Gold Coast in 2017 & save big!

6 Apr 2017
10 WAYS TO SPEND YOUR AUTUMN DAYS GOLD COAST STYLE!

10 WAYS TO SPEND YOUR AUTUMN DAYS GOLD COAST STYLE!

27 Mar 2017
Luxury Penthouse Accommodation Gold Coast

Luxury Penthouse Accommodation Gold Coast