Compendium – Broadbeach Casino Apartments
Welcome to Broadbeach Casino Apartments
Welcome to Gold Coast Luxury Resorts apartment at The Broadbeach Casino. It’s time to relax, unwind and enjoy your stay with us here on the beautiful Gold Coast.
Located in the absolute heart of Broadbeach, The Casino Apartments offer amazing holiday accommodation for families, couples and business travellers.
Should you have any questions regarding this property, please call us on (07) 5570 1122 within office hours or for EMERGENCIES after hours on (07) 5588 5150
Office Hours & Contact
Our office hours are
Monday to Friday 9am to 5pm
Saturday, Sunday & Public Holidays 11:30am to 3:30pm
Ways to Contact us
Phone: 07 5570 1122
Email: [email protected]
GCLR Guest Portal: https://guests.gcrp.com.au
Facebook: goldcoastluxuryresorts
Instagram: goldcoastaccomm
Important information from the Body Corporate: Tower 1 Broadbeach Island External Agent Manual
Broadbeach Casino Facilities
Recreation Deck located on level 20 available 6am-10pm
- Resort Pool
- Spa
- Sauna
- Steam Room
- Yoga Room
- Gymnasium
- BBQ Areas
Please note that GCLR do not own or manage the facilities at the building. All Common areas like hallways, rubbish areas, outdoor areas etc, including facility outages, pool temperatures, maintenance and cleaning are all handled by the onsite managers. GCLR have no control over these matters.
Your Apartment
Apartment Supplies – Complimentary starter pack including detergent, soap, toilet paper, garbage bags & laundry powder. There are supermarkets and convenience stores all within walking distance of your apartment if you would like any additional supplies!
Housekeeping – This apartment has been cleaned prior to your arrival and will be cleaned upon your departure. If you require a mid-stay clean, please contact our office with 24hrs notice. Please note charges apply.
Safe – The safe provided in your apartment is for the owners use only. For security reasons no codes are provided to us. We kindly ask you not to use it.
Beach Towels – Gold Coast Luxury Resorts have beach towels available to purchase from our office at $15 per towel or 4 for $50.00
Dishwasher – This apartment features a dishwasher for your convenience. Please be sure to read the manual if you are unsure. Online manuals are also very useful.
Blinds & Windows – Please take care when operating blinds and curtains. It is recommended you open or wind up all blinds and curtains before opening any doors or windows to prevent possible damage.
No Smoking or Vaping – There is a strict ‘No Smoking/Vaping Policy’ in place in all Gold Coast Luxury Resorts apartments. Any evidence of smoking/vaping in the apartment will result in extra cleaning charges, as per your lease agreement.
Keys – For the security of all guests staying within the resort, you are required to use your security fobs to gain access to all resort facilities and after hours building access. Your fobs also allow you to activate the lifts. Please notify us immediately if your keys become lost or stolen. Charges apply for all replacement keys. In the event of a lockout please call the emergency number. An on the spot call out fee of up to $200 cash applies outside of office hours.
Fire Alarm – This resort is equipped with a certified fire alarm system for your safety. This system is linked to the Queensland Fire & Rescue Department in case of an emergency. Please be aware that all apartments are fitted with sensitive smoke detectors that are easily activated. False alarms and fire department call outs are expensive, so please take care while cooking in your apartment. A fine of approximately $1000 can be imposed. Please make sure exhaust fans are in use and balcony doors left open while cooking.
Security – For your safety please ensure that all doors including those to the balcony are locked upon leaving your apartment.
Check out Procedures
Due to our high occupancies and strict cleaning schedule check out time is strictly 10:00am
On your departure please ensure all dishes are washed, dried and put away.
All rubbish is to be removed from the property, including any left over food or drinks from the cupboard and fridge. Rubbish chutes are found on every level.
Turn off all lights and air conditioning before vacating.
Leave both sets of keys on the kitchen bench and close the door behind you. If you have a car in the basement, please remove your car first. It is imperative that you do NOT use the key drop boxes at the property. These drop boxes do not belong to GCLR and we cannot gain access to them.
Please note – you can get to the lobby without your key/fobs.
Troubleshooting Tips
Air Conditioning
Below is an example of the air conditioning control panel that may be in the Casino Apartments, normally located in the hallway near the living room.
Please click here for the full manual.
Note: Please do not put the temperature below 21 degrees as the unit will freeze up and will stop working
Note: Please ensure all balcony doors and windows are closed when the system is on as the air conditioner will not function correctly if there are any doors or windows open.
TV is displaying the message ‘Weak or No Signal’
Please check that the source is selected correctly to watch ‘free-to-air TV’ or ‘Digital TV’
If the signal is weak, please check that the TV antenna cable at the back of the TV is plugged in securely. If any issues continue, please report maintenance via email, phone, or guest portal.
Loss of Power
The most common reason for a loss of power is a circuit breaker has tripped. This may be caused by a faulty appliance, too many items drawing electricity, or a power surge. If you have lost power to some or all of your apartment the circuit breakers are located in the hallway cupboard. Check for any switches that are in the off position and turn back on.
If the power trips again, please unplug any items that may have tripped the power and try again.
If it continues please report to maintenance, see below
Reporting Maintenance
Should any maintenance issues arise during your stay please contact us as soon as possible so we can rectify it for you.
To report maintenance you can email [email protected], call 07 5570 1122, or use our guest portal and send us a message. To use the guest portal you will need your booking ID.
Nearby Activities
Level Up Arcade
Located inside the Oasis Shopping Centre, Level Up Arcade offers an upmarket amusement centre for kids, adults, teens and families.
They’re open from 9am every day and have games to suit a range of age and skill levels.
For the very little ones, try the ‘Toddler Time’ deal to get 30 minutes for $10!
Active and Healthy Classes
Provided by the Gold Coast City Council, there are multiple free or low cost classes available in the local area.
Try morning yoga by the beach, or join a walking group to mingle with locals.
Broadbeach Beachside Markets
Held every 1st and 3rd Sunday of the month at Kurrawa Park from 8am to 2pm.
Take a morning stroll and support our small locally owned businesses.
Find coastal inspired souvenirs for friends and family, or just a little something to remind you of your trip.
Putt Putt Mini Golf – Mermaid Beach
Located less than 2km from The Casino, Putt Putt Mermaid Beach is the ultimate mini golf experience located on the Gold Coast.
Discover a hole world of fun with three themed 18 Hole Courses, video games arcade, licensed 19th hole refreshments, barbecue zone and free onsite parking.
Groceries & Shopping
Supermarkets
If you are in need of supplies for your stay, Pacific Fair is conveniently located only a short walk away from The Casino Apartments, and has multiple supermarkets:
Coles:
Weekdays 6am – 10pm
Saturdays 6am – 10pm
Sundays 7am – 9pm
Woolworths:
Weekdays 6am – 10pm
Saturdays 7am-10pm
Sundays 7am-9pm
Or for a smaller supermarket, try the Oasis Shopping centre just 10 minutes away by foot.
Woolworths:
Weekdays 6am – 10pm
Saturdays 7am – 10pm
Sundays 7am – 9pm
Shopping Centres
Oasis Shopping Centre – Click here for directions.
Oasis is a medium size shopping centre in the heart of Broadbeach, containing all of your essentials like a supermarket, doctor, pharmacy, plus a few retail options.
The Oasis is a great size for those that don’t want to tackle the crowds of Pacific Fair and would prefer a peaceful stroll around some smaller shops.
Pacific Fair – Click here for directions.
Pacific Fair is the Gold Coast’s unmissable shopping and dining destination offering an expansive collection of luxury, iconic global brands and leading Australian retailers.
Dine ’til late with over 20 casual and upmarket restaurants in The Resort, The Patio and The Boulevard, all set amongst tropical landscapes and a unique outdoor ambience.
Harbour Town Premium Outlets – Click here for directions.
Harbour Town is located 14km away from The Oracle, so you’ll need to drive – make sure you have room in your car as there’s plenty of bargains to bring back!
This outdoor shopping centre was the first, and is still the largest, purpose-built brand direct factory outlet shopping centre in Australia.
Don’t miss their recently renovated ‘EATS’ area where you’ll find something to please even the fussiest eaters.
Robina Town Centre – Click here for directions.
Robina Town Centre is the second largest shopping centre in the Gold Coast. This spot is ideal for those that want all of the major shops (There’s 400+ here!) with less foot traffic.
Located only 9km from Broadbeach, and free parking all day, it’s definitely worth a visit.
El-Camino Cantina is our top recommendation for Tex-Mex cuisine and frozen margaritas to finish a long day of shopping.
Nearby Restaurants & Cafes
Alkemist Cafe
Located on the corner of T E Peters Drive, and Sunshine Boulevard.
No Name Lane Cafe
Located right in between the two Oracle towers.
Elk Espresso
Located on the North East corner of Oasis Shopping Centre.
Mamasan
Located on Oracle Boulevard beneath tower 2.
Koi Broadbeach
Located at 89 Surf Parade.
Kurrawa Surf Club
Located on Old Burleigh Road, across from Oasis Shopping Centre.
Gemelli Italian
Located 2856 Gold Coast Highway.
Theme Parks
Dream World
Australia’s largest theme park featuring 8 big thrill rides, an Australian wildlife centre, and it’s adjoining water park White Water World.
Book online at https://www.dreamworld.com.au/ to save on gate prices.
Approximately a 30 minute drive from Broadbeach.
Ph: 07 5588 1111
Warner Bros. Movie World
An all-time favourite, composed of movie-themed roller coasters, simulators, slow river rides, and live entertainment shows. Visit Wet’n’Wild, Gold Coast’s biggest waterpark just down the road. Book online at https://movieworld.com.au/.
Approximately a 30 minute drive from Broadbeach.
Ph: 13 33 86
Sea World
Enjoy ocean and marine life at SeaWorld, a theme park, oceanarium and preservatory marine mammal park all rolled into one.
Book online at www.seaworld.com.au.
Approximately a 15 minute drive from Broadbeach.
Ph: 13 33 86
Local Services
Doctor / Medical Centre
Oasis Medical Centre (bulk billed)
Shop 1.24 in The Oasis Shopping Centre
Ph: 07 5641 1527
Haan Health Medical Centre
Shop 24/15 Victoria Ave
Ph: 07 5531 6033
Chemist
Broadbeach Day and Night Chemist – Open until 8pm
3-5 / 2723 Gold Coast Hwy, Broadbeach
Ph: 07 5592 1005
Chemist Outlet Broadbeach – Open until 7pm (5pm Sunday)
The Wave, Shop 114, 89/91 Surf Parade, Broadbeach QLD 4218
Ph: 07 5539 8751
Gold Coast Hospitals
Gold Coast University Hospital (24 Hours)
1 Hospital Boulevard, Southport
Ph: 1300 744 284
Robina Hospital
2 Bayberry Lane, Robina (24 hours)
Ph: 07 5668 6000
Local Police
Broadbeach Police Station
Corner of Philip Avenue and Surf Parade
Ph: 07 5581 2800
Non-emergency 131 444
For all Fire, Ambulance or Police emergencies please dial 000